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Testimonials

HAVE A GREAT WEST PARK PLACE EXPERIENCE?

5 Star Review — Anonymous
The facility is clean other than when residents move in and out, but they quickly tidy that up. They keep the apartment clean for mom and do a deep clean once a week. Really the only thing she has to do is her dishes. Activities are ok, more variety would be great, but mom enjoys the activities. The food is very good, once in awhile there's something mom doesn't like but that's to be expected. The staff is very nice. If you're sick, they check in on you. If you miss a meal, they also make sure to check on you. If they know you're sick and not feeling up to joining in the dining room, they make sure to bring meals to you. I would most definitely recommend them to friends and family.
— Debra (SeniorAdvisor.com)
A few months ago my family and I were looking for a nice place to put my mom and decided to check out Traditions at West Park Place and I was blown away with how wonderful Kaylynn was! She was training a girl who was equally as sweet. The facility was gorgeous and the staff was very warm, inviting and super friendly! During the tour I was introduced to many of the staff members and couldn't believe how long some/most have been there! Many many years! It was very reassuring to know how long they have been there. They talked about how amazing the place is to work for and you can tell because as I was walking through with Kaylynn some of the staff members would wave and walk over and introduce themselves and it felt to me like I've known them forever even tho it was my first time there. The residents were very involved in the activities that were going on and they had something for all the residents there. Puzzles, games, activities. SO many things to help get them moving and their minds stimulated. After my tour I had to put things on hold because of my own health issues but Kaylynn always made sure to check in on both my mom and I. I can go on and on about how wonderful Traditions at West Park Place is and Kaylynn for all her help but you will have to check it out for yourself. I highly recommend this facility if you are looking for yourself or a family member and you want the best for them! Thank you Kaylynn for all your professionalism, patience, kindness, words of wisdom and advice and being so easy to talk to and work with! You are very much appreciated!
— Juanita B.
5 Star Review — Kaylynn M.
Our mom is suffering from dementia and unable to stay in her home of many years. I looked at a few other memory care facilities and West Park Place is by far the nicest. We were able to bring so much of her own furniture so it feels like home. The staff is very kind and caring. There are interactive activities. The food is excellent. Although the memory care unit is very new, the fact that so much of the staff in the regular residents’ areas have worked there for years was another plus. Moving our mom here made a difficult decision much easier.
— Pat I. (SeniorAdvisor.com)
I went to Traditions at West Park Place and checked out their assisted living and memory care. It was clean and they're very, very friendly. I think one of the other things I found very appealing was that the staff has been there for several years. So to me, that tells me it is a good working environment. They're very knowledgeable as well, and I liked their process when taking care of their residents. It's very well planned and thought out. I also liked the fact that the rooms were all private. You have plenty of space to accommodate a good number of family members. So, if you can't take your family member out, there's a place for you to stay. It's very comfortable and very inviting. When I visited, they were doing bingo and some kind of activity/games with the residents with snacks and things like that.
— Juanita (Caring.com)
I went to the Traditions at West Park Place for my brother. That would be my choice, I liked it. My husband and I thought it was very friendly, very bright. The staff was exceptionally nice. The rooms that we saw were clean and bright. We were happy with most of everything there, and the meals sounded like they would be good. My husband's uncle and aunt lived there for a while and they really liked it, but they passed away five or six years ago. We're looking for independent living, but if the person gets sick, they can go into assisted living if they need to. We ran into a couple of the residents on our tour and they were all very friendly. They had a menu up by the dining room and it sounded very appetizing.
— Patricia (Caring.com)
I liked how the rooms at Traditions at West Park Place looked much bigger. It had a kitchen that you could walk into with a stove, a microwave, a sink, and everything unlike any other places. The lady was nice and really knowledgeable. She answered all my questions. The place was much brighter and more homely. They had a sitting area downstairs with a TV and a fish aquarium. They had a library, too.
— Allen (Caring.com)
Hi Pat,

My name is Michele B. and I am Marian S. daughter. Myself and other members of my family toured your facility on Monday with my Mom, Marian S. I just wanted to drop you a quick thank you to let you know how much we enjoyed the tour but also the time you spent with our family. After the tour and the opportunity to get our questions and concerned answered, not only my Mom but the rest of the family feel that she's making a solid decision in moving to your facility.

Please pass our appreciation on to Meghan as well for her time.

Thank you,
— Michele B.
Traditions at West Park Place was very nice. They were very kind, answered all of our questions, and were very helpful. They had a lot of very nice activities. They had bingo, outings, coffee and drinks get-together, cards, and puzzles. There was a library, a workout exercise area, a beauty salon, and a nail salon. We just looked at a one-bedroom, and the size was a lot bigger than we thought. It was very neat and clean. I was quite impressed. Everybody was very friendly.
— Kim (Caring.com)
Everyone was friendly and cheerful. Pat was especially helpful. We enjoyed the visit very much.
— Mary R.
Just moved my neighbor here. She's struggling to adjust but she does have memory issues. But they are taking such good care of her and everyone is so kind.
— Debbie S.
The community has recently had a change in staff. They always have activities for the residents to participate in everyday. They are renovating the community. There is a washer and dryer on each floor. It is very nice and a clean community. The more care your loved one needs, you will have to pay extra for the care services. The community is adding on assisted living and memory care options.
— Sandra (SeniorAdvisor.com)
A few years ago, our mom couldn’t keep up the house anymore. Even with all of us kids to help her, it was too much. We took mom from place to place to check out many assisted living facilities, including West Park Place. We needed a great fit for our mom. Mom, my sister, my brother and I all came to the conclusion that West Park Place gave us such a good feeling. Friendly people greeted us. Happy faces! This was it! Best decision we ever made.

After moving in, Mom realized she was not alone. Staff members offered help whenever Mom needed it. Her social calendar grew so big, not one of us could keep track of her schedule. She was happier than ever. Mom made lots of close friends who meant a lot to her. Most of all, she was safe. It gave the family much peace.

On March 17, our precious Mom passed away. We will be forever grateful for the compassionate care West Park Place gave our Mom.
— The Family of Wilma B.
I say this often, and you may be tired of hearing it, but we cannot express how grateful we are for how careful you all are at WPP [during Covid]. Even though it’s difficult for us that we are not able to touch and otherwise be close to mother, we know she is safe and in the best care possible. Please take care of yourselves and stay safe.
— Dwight R.
I want to thank you for providing such a wonderful place for my friend, Pat. I have visited her several times over the holidays, plus a few times this July. During my visits, several things have been obvious. This is a home to Pat and the friends she has made since being there, almost one year now. I am sure you know, few people want to leave the comforts of home, even for a place as nice as this, but I see how she has fit in and it is really her new home. A home plus, because there are many things that are now available to her and to her family that she didn’t have at home. There are daily activities, some I participated in myself. Their regular meals and scheduling that help regulate the day. For her family, there is the comfort in knowing she is watched over, not in an overwhelming way, but a comfortable checking in.

West Park Place is a clean and active place. One day I visited, so much was going on that the parking lot was full, as were the halls with folks going to and fro—or just visiting with each other. But of all that is the expected practices of a well-run facility, it is not why I write. I write to say I cannot believe how friendly the staff is. I feel like everyone has said hello to me (with a smile) at least once. And to watch how friendly they are to Pat and the other residents is amazing. Pat introduced me to several staff members in a way that I realized they have had conversations before. I noticed on the website you mention you offer a culture of personalized service. You need to add ‘friendly’ to that, because I started to feel guilty if I didn’t slow down and be friendly back, they were so nice. Thank you. You have made Pat’s life, and my visits, a much better existence—you have made it a wonderful life.
— Sincerely, George
To all of the gals and guys in the kitchen and dining room, I would like to thank every one of you for your kindness and help. But most of all, for my Steelers shirt. I know you will all get sick of seeing me in it so much. I loved living in Pittsburgh and will follow all the teams the rest of my life (all 86 years). I love all of you and couldn’t think of any place I’d rather be than with my daughter and son-in-law and my new family. Again, my love to all of you and thank you for my great shirt.
— Love, Pat F.
I chose to live at West Park Place because I was familiar with it (friends had and are currently living there), and I knew it had everything I needed. What I enjoy and value most about West Park Place is the service and security it offers. My friend Eleanor who lived at West Park Place for a number of years told me ‘You should move to retirement living before you need assistance.’ I am so glad I made the move when i did. I continue to enjoy all the activities that I engaged in before moving here. I know that when I do need help, it is here for me. Not having the responsibility of a house and all of the care that goes along with it has been a relief for me.

All of the staff at West Park Place are considerate, caring and possess a high level of patience, which I find amazing. In addition to the friends I knew before moving in, I have made new friends who make my life a joy. I couldn’t have picked a better place to live out my senior years!
— Madge L.
Last summer it became apparent that it was no longer safe for our 90-year-old Mom to live safely on her own in a city that none of us had lived in for decades. My Mom was adamant that she needed more time to consider a move, so we agreed to wait a few months. When we brought the subject of a move up again, she said she needed more time to make a decision. She loved her apartment and neighbors and had lived there for 16 years. However, she was no longer in her mid-70s, driving, and able to do her household tasks without exhausting herself. Our Mom’s needs had changed and increased. She was now using a walker and was having some short-term memory loss, she was not cooking or even reheating the meals we prepared and delivered to her. Our family worried constantly that she would fall and no one would know, or that she would have a power outage with no one able to assist her quickly.

We had been gradually helping our Mom more and more. There became a point at which these small incremental changes like a weekly housekeeper, meal delivery and our help with her appointments and errands were not enough to meet her changing and increasing needs for additional services. Ready or not, what had worked was no longer working and it was no longer safe for her to continue where she was. Like it or not, things had changed for all of us. My sister and I came to the realization that our Mom was never going to be ready to move and that we needed to make the decision for her. We also agreed we were not going to wait until something else occurred to force the move. She deserved better care whether she realized it or not.

WPP was one of the places we looked at for our Mom to be able to ‘age in place’ in her own apartment and for us to have peace of mind ourselves. The more we visited and learned about WPP, and took Mom to see her lifetime friends who had moved there, ate lunch with her in the dining room and had hair appointments in the beauty shop, the more certain we both were that WPP was a wonderful fit for Mom. The staff took the time to know all of the residents by name and were so helpful and supportive. The residents were happy, engaged and involved in dozens of different activities. We were impressed and relieved. The genuine care and concern for the residents’ well-being is the most impressive aspect of WPP.

She was furious when we told her that she was moving because change is always frightening. Moving day was pretty dramatic and would make a good soap opera episode. It took Mom about a week, maybe two, to completely adjust. Many of the staff and residents made the transition much easier. Mom loves WPP and says several months later, her new apartment is wonderful. She has dinner every evening with her friends, a weekly hair appointment, and no worries about housekeeping and laundry. If I would have been able to see where we are now while we struggled with a decision last summer, I would have acted sooner.
— Cathy
Thank you very much for your kind words about my father, Jerry, as we mourn his unexpected death. Please pass along to your staff our appreciation for taking such good care of him over the past few years, especially this year when his Alzheimer’s disease made it very difficult on him.
— Warmest Regards, Howard F.
I wanted to thank all of you for your kindness and hospitality while I stayed with my mother, Irene, after her hospitalization. Every person we came in contact with was patient and caring. My experiences confirmed what we already knew. Mom is in the right place!
— Mary Y.
West Park Place has given me peace, hope and security. It is the beginning of a new chapter in my life with the making of new friends who share the same wishes and values as I do, and where each day is a new day which offers happy experiences and a desire to enjoy life as well as we can.
— Harold M.
To all staff at West Park Place, we wanted to thank you for the kindness and time you have taken with my dad and all of us. The decision to move a loved one out of the home is difficult, but I have never regretted the decision to move my dad to West Park Place. It is truly because of all of you that my dad moved there. You are all terrific—you make us all feel at home. Thanks for watching over him. Every year my sister and I bake cookies to share with our friends. We wanted to share them with you as a small token of our appreciation. May you all have a blessed holiday.
— The family of Bill B.
When I moved to West Park Place, it was like the weight of the world was taken off my shoulders! No more worrying about caring for a large house, a car, a large yard and garden, and being the driver for all my friends who were not able to do so any longer. I feel relaxed and free of all my cares at last. Cooking was never my favorite thing and now no shopping for food, no cooking, no canning and no dishes. Now I can read and sew to my heart’s content. I love to do both. Thank you West Park for all the smiling faces that greet me wherever I go. I feel safe, snug and happy.
— Ella K.

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Everyone was friendly and cheerful. Pat was especially helpful. We enjoyed the visit very much.
Mary R.
I wanted to thank all of you for your kindness and hospitality while I stayed with my mother, Irene, after her hospitalization. Every person we came in contact with was patient and caring. My experiences confirmed what we already knew. Mom is in the right place!
Mary Y.
West Park Place has given me peace, hope and security. It is the beginning of a new chapter in my life with the making of new friends who share the same wishes and values as I do, and where each day is a new day which offers happy experiences and a desire to enjoy life as well as we can.
Harold M.
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